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Better Customer Experience – whether Online or In Store

Give your customers an excellent IN-STORE or ONLINE experience:

Train your staff to KNOW the products. Product knowledge is essential and often a #1 difference in making your store’s customer experience great rather than just OK.

In 2016, online shopping increased 10.1% with brick and mortar growing only 1.4% (PWC 2017 Retail Trends, US Census, […]

Reputation is EVERYTHING

Wells Fargo holds place 100, almost falling off the list in Barron’s magazine’s 2017 ranking of the world’s “100 Most Respected Companies,” which was published June 3. Alphabet (parent company Google) came in first.

Building trust and delivering great customer service are company tenets, but good intentions are not enough in the eyes of the […]

Extraordinary Success

Anyone can manifest extraordinary success for themselves by paying attention to these principles:

Customers are everything. Knowing what the customer wants, and acting on that knowledge, is the key to business success. Nothing else matters as much. There is no substitute for hard work. It is not luck, chance, or fate that makes a […]

Bitcoin Inches Closer to Mainstream with USAA Partnership

Author Tanaya Macheel The holy grail in retail banking is the ability to give consumers a full view of their finances all in one place. Consumers want to know how much they owe, how much they’ve tucked away and how well their portfolio is performing. And some people want to know how their investment in […]

Needing Medical Help? Try Online Video Advice!

Get the care you need anytime, anywhere through virtual office visits

Nobody plans to get sick. There are all kinds of reasons to make use of a virtual office visit… you may be traveling, or can’t drive to the doctor’s office. Sitting in a waiting room with other sick patients is another reason to […]

Robo-Calls and Customer Service

We have all received those annoying call-center calls – you can tell from the echoing sound, the pause before pick-up and the goofy-sounding person reading from a script. When there is a data security breach at a bank or store – yes, they do have to move fast – but there should be care in […]