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What Consumers Want? It Pays to Know

Most shoppers won’t buy from e-retailers that don’t offer free returns

“North American online shoppers expect free shipping, as well as free returns. And, if a merchant’s return policies are not lenient enough, many will head to another merchant’s site or app. A majority (51.0%) of U.S. online shoppers and nearly as many Canadians (49.3%) avoid buying from online retailers who do not offer free returns, according to a survey of more than 2,000 consumers in the United States and Canada from Omni-channel services vendor Radial Inc.” — excerpt from Internet Retailer

 

Is Apply Pay getting a boost?

Target, Taco Bell, And Other Chains Are the Latest to Sign up for Apple Pay
Apple Inc. on Tuesday announced Target Corp., Taco Bell, and two regional chains are the latest merchants to agree to accept Apple Pay in-store, a development that could bolster the mobile-payments service…

 

There is so much change for business, but knowing the trends help a businesses bottom-line.

The Five Biggest Trends in Payments

“All of the 2019 prediction stories got me thinking about the mega trends in the payments industry. These are the year-over-year tectonic shifts in the industry that you can bet your company’s strategy on — maybe even bet your career on. In a landscape of trees, this is what the forest looks like.”  — excerpt from Payments Views

 

The Ultimate Mobile Payment It was only a matter of time before the stars lined up to put digital-payment capability into automobiles. After all, where do U.S. consumers spend their time when not at rest? And what has been their favorite pastime, after sports, politics, or videogaming?…

 

Bill seeks to mandate digital receipts in California |Chain Store Age

“A lawmaker in California thinks paper receipts are mostly useless. Assemblyperson Phil Ting (D-San Francisco) has introduced a bill that would make California the first state in the nation to mandate that all retailers offer digital receipts to customers starting January 1, 2022. The receipts would be issued by email or by text. Under the proposed legislation, customers would be able to request a paper receipt in lieu of an electronic one. If the bill is approved, businesses that do not comply would receive two warnings before being fined up to $300 per year.”  — excerpt from Chain Store Age

 

When you really don’t like waiting in line or grocery stores…. you may like this!

Report: Amazon Go could become $4 billion business

“In a research note, RBC estimated average annual sales of $1.5 million apiece for the current nine Amazon Go stores. A Bloomberg report in September said Amazon.com Inc. may open up to 3,000 Amazon Go outlets by 2021. Based on the per-store sales estimate by RBC, that would translate into a $4.5 billion business over the next several years.”  — excerpt from Supermarket News

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